All orders are sent out in discreet packaging.
We normally dispatch items in stock within 48 hours and use Royal Mail Track 48 service with tracking and delivery conformation.
Free shipping is limited to a single shipment to the United Kingdom. International shipping charges will be calculated at the checkout.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Finding my way through
'A memoir of great power and emotional honesty. To read this book is to be in awe of Spraggan's strength in writing it.' Elizabeth Day,
By the age of twenty, Lucy Spraggan had already experienced more extraordinary things than many do across a lifetime. Growing up in a creative household, surrounded by artists, alcohol and raucous parties, by her late teens she had played pubs, clubs and festivals, fallen in love with an older woman on a US road trip, experimented with drink and drugs, and been in and out of police custody.
When her X Factor audition went viral in 2012, Lucy became the bookies' favourite to win the show. She was the first contestant ever to write and perform her own original songs, refusing to be pigeonholed by stylists and producers. Viewers fell for her unmanufactured, anti-pop princess stance, and the tabloids loved her.
Then, suddenly, mid-way through the live shows, Lucy dropped out. The public were told Lucy was unwell.
Now, for the first time, Lucy is ready to tell her story, in her own words.
Process is a book about the vicious impact of trauma across a lifetime; it is about Lucy's successes and mistakes, her journey towards sobriety, calm and something like peace. Most of all, Process is an extraordinary story about a gifted artist and an expose of the toxic underbelly of noughties celebrity culture and reality TV.
All items are delivered directly to your door in unbranded discreet packaging.
For UK deliveries we use Royal Mail Track 48 Hour Service. Stock availability is displayed on the product page. Items that are in stock will normally be dispatched within 1-2 working days, with the exception of bank holidays.
International delivery times may vary depending on that countries delivery service. Please allow 14 days before contacting us to chase your delivery. International orders may be subject to customs and duty charges at the recipients end.
For items displayed as Available To Backorder, these will be dispatched once they return to stock. We will keep you updated on their progress.