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All orders are sent out in discreet packaging.
We normally dispatch items in stock within 48 hours and use Royal Mail Track 48 service with tracking and delivery conformation.
Free shipping is limited to a single shipment to the United Kingdom. International shipping charges will be calculated at the checkout.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
'A very touching and honest story, Rico and Nick make a great team!' - Jacqueline Wilson
An empowering adoption story by eleven-year-old Premier League Young Writer of the Year Rico Hinson-King, illustrated by the award-winning Nick Sharratt.
There is a kid. Let's call him Charlie.
On the outside he looks like every other football-mad boy of his age. But he isn't. A story of hope and resilience, this gentle, inspiring picture book tells the tale of Charlie, a little boy who was taken into care when he was very small.
Charlie dreams of finding his forever home to share with his sisters. Sometimes he feels scared. Sometimes he wants to scream and cry (and he does, just a little).
But he is strong. He is tough. Strong and Tough is by the amazingly talented ten-year-old Rico Hinson-King.
Rico, like Charlie, found strength and resilience along the journey to find his forever family (and played lots of football along the way!). Rico is a Junior Premier League footballer with a knack for words too, who wrote his story so that other children going through similar circumstances can feel less alone, and to encourage empathy in others. His moving and powerful words are paired with warm, friendly illustrations by the award-winning Nick Sharratt, who famously illustrated many of Jacqueline Wilson's books including the Tracy Beaker series.
All items are delivered directly to your door in unbranded discreet packaging.
For UK deliveries we use Royal Mail Track 48 Hour Service. Stock availability is displayed on the product page. Items that are in stock will normally be dispatched within 1-2 working days, with the exception of bank holidays.
International delivery times may vary depending on that countries delivery service. Please allow 14 days before contacting us to chase your delivery. International orders may be subject to customs and duty charges at the recipients end.
For items displayed as Available To Backorder, these will be dispatched once they return to stock. We will keep you updated on their progress.