All orders are sent out in discreet packaging.
We normally dispatch items in stock within 48 hours and use Royal Mail Track 48 service with tracking and delivery conformation.
Free shipping is limited to a single shipment to the United Kingdom. International shipping charges will be calculated at the checkout.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
'Essential reading for all parents and professionals supporting young people struggling with the issue of gender identity' Louise Perry
Being the parent of a gender-questioning child is confusing. There is a lot of advice out there, but much of it goes against what many parents feel instinctively is the right approach. And the stakes are very high if you get it wrong.
There have been many books written for parents who are facilitating a child's gender transition, but almost none for parents who decide that social or medical transition is not the best option for their child.
Written by three professionals working in the field – Sasha Ayad, Lisa Marchiano and Stella O'Malley – When Kids Say They're Trans is explicitly a resource for parents who want their children to flourish, but do not believe that hasty medicalisation is the best way to ensure long-term health and well-being.
Parents who have successfully helped their children navigate gender distress without resorting to surgery and hormones have done so by actively taking the reins, not waiting until they found the right therapist or doctor. When Kids Say They're Trans will tell you all you need to know, and will give you the confidence to trust your own instincts.
All items are delivered directly to your door in unbranded discreet packaging.
For UK deliveries we use Royal Mail Track 48 Hour Service. Stock availability is displayed on the product page. Items that are in stock will normally be dispatched within 1-2 working days, with the exception of bank holidays.
International delivery times may vary depending on that countries delivery service. Please allow 14 days before contacting us to chase your delivery. International orders may be subject to customs and duty charges at the recipients end.
For items displayed as Available To Backorder, these will be dispatched once they return to stock. We will keep you updated on their progress.